Return Policy

At Quantux, we strive to provide you with high-quality products and services. We understand that there may be instances where you need to return or exchange an item. This Return Policy outlines our guidelines for returns, exchanges, and refunds.

1. Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The request must be made within 10 days from the date of purchase or delivery.
  • The item must be in its original condition, unopened, and with all tags or packaging intact.
  • The item must not be part of a non-returnable, non-refundable, or final sale category (e.g., digital products, personalized items, etc.).

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at support@quantux.net to request a Return Authorization (RA) number.
  • Provide proof of purchase, such as an order number or receipt.
  • Follow the instructions provided by our customer support team for returning the item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless otherwise specified or agreed upon by Quantux.
  • We recommend using a trackable shipping method to ensure the safe return of the item.
  • Quantux is not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

  • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • If the item is eligible, we will process the return or exchange in accordance with your request.
  • Refunds may be issued to the original payment method used for the purchase.

5. Refunds

  • Refunds will be issued based on the original payment method.
  • Processing times for refunds may vary and are subject to the policies of payment processors and financial institutions.

6. Non-Returnable Items

Certain items are non-returnable, non-refundable, or may have specific return conditions. These include, but are not limited to:

  • Digital products or downloads
  • Personalized or custom-made items
  • Perishable goods
  • Gift cards

7. Warranty

Warranty information for specific products or services may be provided separately. Please refer to the product or service documentation for warranty details.

8. Contact Us

If you have any questions or need further assistance regarding our return policy, please contact us at info@quantux.net.